Policy

Policy

Last updated April 09, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email us at Help@nimafootwear.com

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned: 

 

  •     Large order   
  •     Orders with personal changes  
  •      Damage products    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note 

  •        E-mail us for any personalized or question about products or custom order at sales@nimafootwear.com    
  •        We back to you via email less than 5 hours   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

916.970.1515 

help@nimafootwear.com